Frequently asked questions
How do I create an account?
To create a Geneva Seven account, register your details using the form on our website. You will need to verify your account by entering the 5 digits of the e-mail you will receive.
Do I need to set up an account to place an order? Can I shop without an account?
You may place an order as a Guest without creating an account. However, we recommend creating an account for personalised preferences, to save your wishlist, and for ease of access for future purchases.
How can I make changes to my account details?
To edit your account details and personal information, first log into your account. Once you have made your updates, please ensure that you save your changes.
Is my personal information private?
Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.
Are all Panerai watches available for purchase online?
Most timepieces are available for online purchase. Should you wish to purchase a timepiece that is not currently available online, please contact at email contact@genevaseven.com
How can I inquire about the price of a watch if it is not displayed on the website?
Please contact us at contact@genevaseven.com to talk to our team!
Can I save a product for later?
Due to the limited number of our pieces, we do not offer product reservations.
Can I change or cancel my order once it has been placed?
Please contact us at contact@genevaseven.com to talk to our team!
Is shopping online with Geneva Seven secure?
Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption (https). We do not retain your payment information, including credit card numbers or PayPal account details.
Which payment methods are available?
We offer a variety of payment methods through the online checkout and the applicable options for your order and location will show at the payment stage. Options include Paypal, credit cards (Visa, MasterCard, American Express, CUP) ApplePay, Google Pay.
Can I select the currency I pay in?
No, payments are only made in the form of USD.
Is it possible to charge a single order to multiple cards?
No, orders must be paid in full via a single payment method.
When will I be charged for my order?
Your credit card is charged at the time the transaction is completed.
May I change the payment method after placing my order?
No, once an order is placed, it is not possible to change the payment method. Depending on the status of your order, we may be able to cancel your order and place a new one with the preferred payment method. Please contact the Geneva Seven Team to discuss your options.
Can I track/follow the status of my order?
Once your order is shipped, you will automatically receive a tracking number via email.
Is my package insured and do I need to sign for my order?
Yes, your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt by someone age 18 or older.
How can I exchange my order?
Free exchanges are available for all orders within 30 days of receipt. Please contact us at contact@genevaseven.com to talk to our team!
How can I return my order?
Free returns are available for all orders within 30 days of receipt. Please contact us at contact@genevaseven.com to talk to our team!
Do I pay the return shipping costs?
Yes.
How long will it take to process my refund?
All refunds will be processed within 14 business days of receipt of the returned item by the Geneva Seven distribution center.
Can i have the strap changed on a watch i would like to order on genevaseven.com?
No, at Geneva Seven does not make any alterations to the timepiece before shipment.
Can the bracelet be adjusted on a watch i would like to order on genevaseven.com?
No, at Geneva Seven does not make any alterations to the timepiece before shipment.
Where can I purchase your watches?
In genevaseven.com
How can I find the price of a watch?
Just check our website genevaseven.com or our team at contact@genevaseven.com.
Are all watches warranted?
Yes, Geneva Seven watches carry a two-year warranty from the date of purchase.
What are the warranty conditions?
Your Geneva Seven is guaranteed against all manufacturing defects for a period of 24 months starting from the date of purchase, provided that the warranty card is signed by an authorized dealer.
This warranty does not cover wear and tear, or damage caused by inappropriate handling. All repairs or servicing work carried out by third parties not authorized by Panerai would automatically invalidate your warranty.
What are you doing to protect the environment?
Geneva Seven is committed to creating a sustainable future for business, society and the environment
What is the difference between a chronograph and a chronometer?
A chronograph is a watch with hands that display hours, minutes, and seconds together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and totalizers for the minutes and hours (not mandatory).
A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures over a 15-day period.
What is the difference between an automatic and manual movement?
The difference between these two movements is the way in which the watch is wound up to give it energy. Manual-winding watches must be wound by hand at a regular frequence depending on their power reserve (3 to 8 days for Panerai watches). Self-winding watches are wound by an internal rotor which responds to wrist movements. Self-winding watches usually have a power reserve of at least 40 hours and therefore have suffiient energy reserves to maintain a stable rate when the watch is not being worn.
How do I adjust time?
The time is set by pulling the crown to the time setting positions. The stem has different positions possible depending on the functions of your watch (chronograph, flyback...)